FAQ
Is REV WATCHES an Authorized Retailers for the brands sold online?
We’re proud to say we are a family owned business and we are an Authorized Retailer for all the brands we carry. All watches sold are 100% authentic and come direct from the manufacturer. All watches are brand new, unworn and come in the original manufacturer packaging. Our watches come with full manufacturer warranties that are honored internationally. Very few online retailers can say this!
You can shop with 100% confidence at REVWATCHES.COM
Price Matching? Authorized vs. Unauthorized “Grey Market” Dealer
Yes, we do price match with other Authorized Retailers! Please email us with the Authorized Retailer’s direct link. If you are unsure if they’re authorized, we would be happy to determine this by contacting our representative at the manufacturer.
Many watches online are being sold by unauthorized dealers. These dealers could be selling used, old, defective or factory refurbished watches which do not come with a warranty that will be honored by the manufacturer. These dealers cannot guarantee authenticity so the watches can be sold at any price the individual seller decides to set.
Unauthorized retailers do not have the same manufacturer resources and knowledge about the products they are selling as an Authorized Retailer. Because unauthorized dealers cannot offer a legitimate manufacturer’s warranty, they will usually offer their own warranty. We suggest steering clear from these companies that offer their “own” warranty, as they do not have access to the appropriate spare parts which may be needed. They also may not know how to service your watch correctly which could result in more damage to your watch or just a complete loss. Their “guarantees” are misleading. Please keep in mind if the dealer happens to go out of business, the warranty they have offered/created will no longer be valid and you have no warranty on your watch at all.
Manufacturers will not honor the manufacturer’s warranty unless the product was purchased through an AuthorizedRetailer. In many cases the manufacturer will require the original purchase receipt and/or the warranty card to be stamped by the dealer which we would be happy to provide should any warranty issues arise.
What are the benefits of an online REV WATCHES account
Our online account is your information hub with your orders, your products, your detailed address, and your newsletters subscription.
Most importantly this is the link between you and us
How to create a REV WATCHES account?
1) Visit our website WWW.REVWATCHES.COM
2) Click on the icon “Login” on the upper right corner.
3) Click on the tab “SIGN UP”.
4) Submit the information as requested and click on the button “Register”.
5) Your account should be successfully created.
I would like to change the email address of My Account
If you want to change the email address associated to your account, it’s very simple.
- Log into your current profile HERE
- Click on “Account details” on the left panel
- Remove the email address
- Type the new email address you want to associate your web account with
- If you want to change the password, go to the section “Password change” on the same page and complete the fields below with the new password and its confirmation.
- Click on “Save”
Once these steps are done, you will be able to use the new email address and the associated password to log into your profile.
All prior information such as order, your address etc.. will be kept into the new account.
Where should I register to receive your updates and newsletter?
If you are interested to receive fresh news from us, you can register by submitting your email address in the form at the bottom of our website.
Once registered, you will receive an email confirmation in your mailbox, please confirm your registration.
All preferences on information you would like to receive are available in the “Newsletter” part of your profile. In a later stage, we are going to specify content to receive. When you complete this part, just click on the “Save’ button
Note: If you want to unsubscribe from our newsletter, you can still update your profile within the “Newsletter” tab, and unsubscribe to our newsletter.
Note: Our privacy policy is available HERE, do not hesitate to consult them in case of questions.
How can I get more information on the shipping part of my order?
All order purchased from our online store are shipped by our partner USPS or UPS.
You can refer to our Shipping Policy for further information.
How is my payment secured on your e-store?
All transactions and personal data are encrypted via https (same as http, but very secure). You can check out our certificate validity, by clicking on the logo appearing just aside our website URL in your browser.
Payments are processed by our partner STRIPE who meets the highest standards of security, integrity and stability. Your payment data is transmitted at any time in a totally encrypted manner.
If you have any doubt please contact our customer care team.
What payment methods are offered on the online store?
We accept the main payment methods such as Visa, Mastercard, American Express and Paypal.
Very soon, we are going to add support for other payment methods such as Cryptocurrency, Sezzle, and more. Payments are, of course, 100% secure, with the help of our partner Stripe. Do not hesitate to contact us if you did not find the payment method that fits you.
